Genesys Cloud Data & Analytics

What does the future or real time on demand rich business driven data look like?
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Genesys Call Center Sentiment Analysis and Key Phrase Extraction

Unlocking the Power of AI Genesys Conversation Analytics

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Canned Responses

Predetermined responses to common questions for Genesys Cloud

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Genesys Cloud ChatGPT

Genesys Cloud conversation summarize with Open AI

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Raw Data

Export Genesys Cloud data to a CSV file

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Conversations recorder

Ability to search conversation recordings per division and queue

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Genesys Call Center Analytics

Analytics for Genesys Cloud call center

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Azure Event Grid

Manage routing of all real time events from Genesys Cloud to any destination

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Power BI Connector for Genesys Cloud

Reports, real-time dashboards in Power BI easily with no-code