Genesys Cloud ChatGPT

In today's fast-paced world, customers expect quick and accurate responses to their inquiries. But with so much information to sift through, it can be difficult for contact center agents to keep up.

That's where the Genesys Cloud integration with Open AI Summarize comes in. With Open AI Summarize, you can automatically summarize customer interactions, such as calls, emails or chat transcripts, in seconds. This means agents can quickly get to the heart of the matter, and spend more time helping customers instead of reading through lengthy messages. With the ability to analyze large volumes of data, the Genesys Cloud integration with Open AI Summarize can also help supervisors identify trends and areas for improvement.

How to summarize conversation with ChatGPT?

With Noralogix Azure Event Grid, you can quickly start using the summarizing feature, you'll need to follow these simple steps:

• Create Logic App
• Subscribe to Noralogix event grid when coversation occure
• Parse conversation event data
• Get conversation recording by conversationId
• Summarize conversation using text-davinci-003 model
• Push summarized conversation to SharePoint list

The Noralogix Azure Event Grid and Azure Logic App designer allows you to build workflows visually, without the need for coding skills.

This is an overview of the benefits of the Genesys Cloud integration with Logic App and includes specific examples of how it can help businesses automate and streamline their operations. You can customize the script to include additional details or specific use cases that are relevant to your audience.

Please, contact us to learn more about how the Genesys Cloud integration with Open AI Summarize can benefit your contact center.